Pumpkin Moon Terms & Conditions
The following policy applies to the purchasing of tickets to the three Pumpkin Moon sites at Maidstone, Rainham and Bapchild through pumpkinmoon.merlintickets.co.uk. Please review your tickets for any additional information that may apply to your attendance at this event. Once tickets are issued, they will not be replaced or refunded if lost or stolen. Pumpkin Moon reserve the right to refuse access to the 3 sites at our discretion and the decision will be final. Please bring your ticket when attending Pumpkin Moon and access may be declined without documentation, booking reference and barcode.
Event CancellationsTickets are non-refundable, unless Pumpkin Moon is forced to close for any reason, in which case you will receive a full refund. Please check our website, Facebook or Instagram before leaving home, as they will be updated with the latest news regarding government recommendation and any potential weather issues.
Ticket are limited to 6 people per group as per government guidelines for Covid 19. Any changes to our policy will be posted on our website.
Ticket availability is subject to change. Tickets are also not available for a short time while customers complete their purchase. If a customer does not complete his or her purchase, previously locked tickets are released and made available for purchase. For these reasons and others, the tickets available for a given event can and do change rapidly. If you are unable to find tickets to an event, please check back again.